Webster’s Dictionary defines ‘neighbor’ as “one living or located near another.” The word ‘neighbor’ has been defined in most religious and sociological texts as someone special. Someone who is valuable and important to making society prosper. These definitions exemplify exactly what YOU are: Our Neighbor, and more.
We see each one of our customers as a neighbor. We believe that beyond fixing things and making life better for our customers, we have a commitment to the communities in which we serve. That means on and off the job. You are welcoming us into your most special place – your home. As your neighbor, we don’t take that responsibility lightly. It’s not just about doing the work; it’s about delighting you as our neighbor. It’s far more than just a business transaction to us.
Most don’t know that Andy Bell founded our company more than 20 years ago, with a much-needed change to the industry: To bring ethics and integrity to home improvement. It all started from his basement in 1998 because he wanted to change the world, one community at a time. It’s that same vision that drives us today, that same desire to do more than the work—to treat others with the dignity and respect that serve as a foundation for healthy relationships and a better society.
“Your home is a private and personal space that we have the privilege of being invited into to help solve your problems and bring joy to owning a home. Thank you for the gift of allowing us to be your neighborly home ally; it truly makes us happy!
– Andy Bell, CEO
It’s personal. It’s your home. You have unique challenges. We get that. That’s why, when you call, you reach a live full-time professional on our team, not a recording, to help you get what you want—completing projects to make your life better.
So please know, you are not a customer to us. You are a Neighbor. Someone we delight in serving. It’s personal for you, and it’s personal for us.