WHAT IS LICENSED, INSURED, AND BONDED AND WHAT DOES IT MEAN TO YOU?

A quick internet search for handyman services quickly reveals that there’s no shortage of people ready to come to your home and fix whatever needs repairing. The problem is, quantity rarely translates into quality, and nowhere is that more obvious than in the field of home repair. You may talk to somebody who sounds like an expert and who will promise you the moon, but the results delivered may be far from what you’d expected.

Most of us who’ve owned a house or rented a place has had the unfortunate experience of dealing with some type of service provider whose services were… well, less than satisfactory. So, when a problem arises, and you need someone on your doorstep to repair or replace something, how can you make the best-informed decision to hire the right company or individual? The answer is in the title of this article: Hire a company that provides licensed, insured and bonded craftsmen to do the job.

Let’s break down these three things:

Being licensed means that the company and/or the individual you hire holds all the appropriate licenses to do business in your state. He isn’t just someone operating on his own, flying under the radar.

Being insured demonstrates that the company and/or the individual craftsman holds a liability policy. This covers two things: Property damage and employee injury. And it means that in the event of a problem, the company has insurance to cover it, and the homeowner’s own insurance policy will not be affected.

Being bonded guarantees protection for the customer against any sort of fraudulent acts or dishonesty.

Nobody wants to spend their hard-earned money any faster than we have to, and it’s a natural instinct to want to hire the person or the company that charges the least for their services, whatever those services may be. And sometimes, that works out great for everyone involved. But it’s much better to practice due diligence. Why are one company’s services so much cheaper than another’s? The “bargain” you think you are getting may not be such a bargain, after all.

If you are inviting a stranger into your home for a repair or a remodeling project, you are entitled—in fact, you are obligated—to ask the hard questions.

“Do you have a license to do the kind of work you are doing?” “What kind of insurance do you carry?” “Are you and every one of your employees who will be setting foot in my house bonded?” (Some home repair businesses hire only subcontractors, and they may not be bonded or covered under the company’s insurance policy.)

Ace Handyman Services requires that all of its offices be licensed, insured and bonded. Detailed background checks are conducted on all craftsmen who wear the Ace Handyman Services logo. Kim Hobden, manager of the Denver North Metro office explains the company’s philosophy this way:

“When a customer calls seeking help and inquiring about our services and the prices we charge, I give them a brief background on us and how we conduct business. There are times, naturally, when the customer says they are still ‘looking around’ and maybe back in touch after they’ve talked to some other home repair companies, whether it’s because they’re hoping for something cheaper, or they simply want to gather as much information as possible. I completely understand, and I always encourage people to make certain that they ask every company they talk to whether or not they are licensed, insured and bonded. Whether that individual becomes a customer of ours or chooses to go with somebody else, I want to make sure they are safe and in good hands. It’s just the right thing to do.

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WHAT TO EXPECT FROM ACE HANDYMAN SERVICES

With the exciting announcement that Ace Hardware and Handyman Matters have joined forces to enable the latter to become Ace Handyman Services, some questions have arisen, as well. READ MORE> Specifically, what does the future hold for this new collaboration? What changes may be coming?

The short answer is that everyone can expect the same great service and results they have experienced from both of these brands in the past. From a client viewpoint, the only change is that there’s now an added synergy, making it even easier for our loyal customers to bring improvements and enhancements to their homes.

What about the changes?

Ace Hardware customers who have been asking the company to launch in-house home-improvement services will now be able to take advantage of Handyman Matters’ ability to provide 1, 162 different home repair jobs. Handyman Matters customers will be able to utilize professional craftsmen who have access to Ace’s wide range of products and tools. This is what you might call a win/win/win scenario!

With 4600 locations across the United States, there is an Ace Hardware Store located within 15 minutes of 75% of all U.S. Households. Each carries an impressive range of products, including exclusive deals with a number of manufacturers such as Benjamin Moore Paints, Oakbrook Collection, Home Plus and many more. Combine that with Handyman Matters, recipient of Newsweek’s Best Customer Service Award for the past two years, with 57 franchise locations in 23 states, and it quickly becomes a no-brainer: This new collaboration aims to Bring Helpful to Your Home. It’s a natural fit between two companies that have long shared a similar set of values and practices: Doing right by our customers and treating their homes with respect and care.

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MAKE YOUR FRIENDS AND NEIGHBORS GREEN WITH ENVY THIS SAINT PATRICK’S DAY WITH A FEW UPGRADES TO YOUR HOME

But first, did you know:

– That Saint Patrick’s Day is celebrated in more countries than any other national festival?

– That Saint Patrick, a 5th-century missionary and bishop in Ireland, is famed for, among other things, driving all snakes out of Ireland? This legend is actually based on the fact that he converted thousands of pagan Irish to Christianity; the “snakes” he drove out were actually druids converted to the new religion!

– That, for a period of time in the late 1700s, BLUE became the color to represent the holiday—due to The Order of St. Patrick, an Anglo-Irish chivalric order? Fortunately, GREEN later regained its position as the official color of the date.

Now that we’re in a proper frame of mind for observing Saint Patrick’s Day, here are a few household “facelifts” you might want to consider tackling this month. These can be accomplished with a minimum of fuss and without spending a whole lot of “green:”

– Update your kitchen or bathroom faucets

– Install a new low-Learnwater flow toilet (great for reducing your water bill)

– Replace that old caulking in your bathroom and kitchen

– Paint an accent wall

– Get organized and install some shelves

– Spruce up your entryway with a new light fixture

– and much, much more!

March is a great month to tackle some of those smaller household upgrades that can make such a difference in your home without depleting your wallet. Talk to the TEAM Coordinator at your local Ace Handyman Services office to see about scheduling a visit in honor of Saint Patrick today!

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WHAT’S A HALF-DAY ACE HANDYMAN SERVICES PACKAGE, AND WHY DO I WANT IT?

An Ace Handyman Services Half-Day Package is a terrific opportunity to bundle together a half-dozen or more of those home repair tasks that are waiting to be tackled around your house. These are the minor repair and replacement jobs that seem too small to require the services of a professional craftsman all by themselves.

Except that, over time, there aren’t just one or two of these small inconveniences any longer. Now there are quite a few, all creating problems, enough to keep a handyman busy for half a day!

Ace Handyman Services offers a special package tailored to your specific problems and needs. It’s a four-hour block of time during which a licensed, bonded and insured craftsman will be at your beck and call.

You can put together a list of the projects needing attention, and our craftsman will tackle them, starting with the top item and working his way down. You may be surprised at just how many items he can complete in four hours!

Take ten or fifteen minutes to walk around your home with a pen and notepad, writing down the things that catch your eye. These might include such things as drywall that needs patching, kitchen or bathroom faucets that need replacing or upgrading, cracked and crumbling caulking, torn window or door screens, small painting projects, spots where weatherstripping should be installed or replaced, maybe even a bathroom sink vanity replacement! We’re confident the more you look around your house, the more things that could use some TLC are going to catch your eye.

With the list in hand, call your local Ace Handyman Services and consult with the TEAM Coordinator who answers the phone. She or he will listen carefully, answering your questions and addressing your concerns, and then help you tailor a Half-Day Package to best suit your specific needs.

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HOME REPAIR AND UPGRADE PROJECTS TO CONSIDER IN THE WINTERTIME

January…  It’s that quiet, cold month that follows noisy, activity-filled November and December, when everybody’s thoughts and energies are directed toward holiday preparations, welcoming guests, and simply enjoying everything the season has to offer.

But after New Year’s, company has gone, decorations have been stored away, and chilly, bleak January is underway.  You’re looking at several more months of snow and blustery weather still ahead.  It’s the perfect time to tackle a handful of those indoor repair and remodel projects you’ve been meaning to get to for a while, now.

How long have you been thinking your bathroom was due for a facelift?  Perhaps you’ve been contemplating installing a new vanity; maybe changing out the sink and bathtub fixtures; replacing the caulking or re-grouting around the tub and tiles.

How about the kitchen?  Is it time to install a new backsplash?  Upgrade cabinet doors?  Maybe your work areas could use some better lighting?

Winter Home Repair ProjectsOther wintertime projects to consider are updating baseboard trim, installing a ceiling fan, replacing stair balusters, upgrading lighting fixtures or replacing your fireplace’s mantel.

These are just a handful of the relatively non-intrusive upgrading and remodeling jobs that can easily be undertaken in the winter months.  All can be accomplished in a day or two with minimal disruption to you and your family’s regular routine, and they yield great results.

Remember, your local Handyman Matters office has friendly and professional craftsmen available to assist with these and any other remodeling and repair projects you’ve been considering, whether in January or any other time of the year.

During that time of year when the days are shortest and the nights their coldest, you can make a room or two in your house feel brand new!

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HANDYMAN MATTERS IS BECOMING ACE HANDYMAN SERVICES?

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In the last few months, you’ve probably heard the great news about Handyman Matters becoming Ace Handyman Services.  This transition should be completed during the first quarter of 2020.

You may be asking yourself, “As a Handyman Matters customer what can I expect through this process and this name change?”  The good—no, the great—news is that you can expect the same professional service, convenience in scheduling, high-quality workmanship and superior communication you have become accustomed to with Handyman Matters.

Beyond that, cosmetically, we will update our name and branding to match more closely to that of Ace Hardware. We’ll be creating a synergy so that we are more easily recognized and aligned.

Ultimately, this will make it even easier for us to help you love your home. We will continue to aim high and seek to exceed your expectations. Our steadfast commitment to being your Home Ally is as strong as ever.

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WHAT IS AN ‘ON MY WAY’ TEXT NOTIFICATION, AND WHY DO I WANT ONE?

(Handyman Matters’) communication is just what you’d want to feel comfortable that the job is planned, will happen, and is on-target because the service provider is “on the way.”

-Excerpted from a posted customer review of the Denver North Metro Handyman Matters location

So, what is this “On My Way” feature?

Think about some of your past experiences waiting for a service person to show up at your home… There’s a certain amount of anxiety and frustration associated with these visits.  When will they get here?  Will they be on time?  Why haven’t they called? Have they forgotten about me?

The “On My Way” feature is designed to eliminate those concerns.

When a Handyman Matters craftsman is dispatched to your home, he hits a button which sends a message to the customer alerting them to the fact that he is en route.  A link is included in this message that allows the customer to see the route the craftsman is taking, his planned arrival time, his photo and a short bio.

“There are a number of reasons we like to provide this service,” says Kim Hobden, TEAM Coordinator in the Denver office.  “It’s beneficial for both the customer and for us to be in consistent communication, from when we call the night before the job to make sure everything is on track, all the way to the moment the job has been completed.  On my WayThat way, there are no unexpected glitches, and everybody has the same level of expectations.  For the customers, it reduces their anxiety and it provides a sense of security when they can click on a link and see not only when to expect their craftsman, but what he looks like.  They know they are letting the right person into their home.”

Kim goes on to add, “We’re constantly working to improve the standards and expectations people have of the home improvement industry.  And it gives our customers the assurance that we are partnering with them to make their home a nicer, safer place.”

Here’s an excerpt from another posted review of the same location:

Handyman Matters provides an exceptional level of customer service.  I am especially appreciative of the text alerts (and) “day before” voicemails from the technician… The picture and the personal biography is also a fun feature.

                                                                                -Kirstin O.

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5 Essential Safety Measures for Your Home This Holiday Season

The holidays & New Years are just around the corner, it’s time for some home maintenance before guests arrive. Much of the country experiences snowy conditions during the holiday season. And with snow, comes accidents–with accidents, there are expensive repairs, and perhaps even medical bills. You certainly don’t want to be the holiday party host whose guests had to evacuate the party because the holiday decorations caught on fire or slipped on icy stairs. Rather than becoming liable for these accidents, take a few extra steps to host a warm, comfortable party that can be enjoyed by all. When it comes to winter home safety, here are five small steps you can take.

Stairs

Check your stairs. I cannot emphasize the importance of having safe, functional stairs, especially when hosting guests. Check both indoor and outdoor stairs. If everything is as it should be and in working order, check to make sure you also have stable railing and if it’s outside you must spread salt down them as well.

Smoke Detector Maintenance

DT2B9197Change your smoke detector batteries at least twice a year and be sure to have a few extra on hand.Test your detectors before lighting candles, setting up holiday lights, or cooking for guests. By taking these quick steps you can have peace of mind knowing your fire detectors are active and alert.

Check Your Carbon Monoxide Detector

Not only are smoke detectors important this time of year, but also, carbon monoxide detectors are especially important in the winter. Carbon monoxide can sneak up on you & your family. Place CO2 detectors on each floor of your home, and close to bedrooms to ensure you have a protective detection method in place to keep you & your loved ones safe. Prevent carbon monoxide poisoning by remembering not to heat your home with a gas range or oven, and do not warm your car or idle it in a closed garage.

Clean Vents & Chimneys

Don’t forget to clean out your vents and chimneys, as during the colder months, your heater has been working overtime. This simple task is an effective way to prevent house fires (and to optimize warmth). Whether your home has traditional vents or a dramatic masonry fireplace, be sure to keep an out for buildup.

Walkways

Whether there is ice or snow on your walkways always do your best to clear the paths as soon as possible. Clearing these walkways of ice, snow, leaves, and branches is an important step in prepping your home for holiday guests. Don’t forget to throw salt on your sidewalks and paths as well. As far as company is concerned, ice is only good in drinks.

If you’d prefer to focus on preparing the food and beverages this holiday season instead of fretting over these safety measures, our multi-skilled craftsmen can do it for you! Contact Handyman Matters at 866-FIX-MY-HOME or Book Online today!

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TAKE A FEW MOMENTS AS VETERAN’S DAY APPROACHES

On this Veteran’s Day, let us remember the service of our veterans, and let us renew our national promise to fulfill our sacred obligations to our veterans and their families who have sacrificed so much so that we can live free.

Dan Lipinski

As Veteran’s Day approaches, we wanted to take a few moments to celebrate the day and to recognize those brave men and women who have served our country in the various branches of the military, including those Handyman Matters / Ace Handyman owners who number among those brave and dedicated citizens.

Originally called “Armistice Day,” the day saluting our military veterans came into being on November 11, 1919.  Unlike Memorial Day, Veterans Day pays tribute to all American veterans—living or dead—but especially gives thanks to the living ones who served their country honorably during both war and peacetime.

November 11th was the designated day in honor of “the eleventh hour of the eleventh day of the eleventh month” of 1918 that signaled the end of World War I.  In 1954, President Eisenhower officially rechristened it Veterans Day.

In 1968, Congress voted to move the event to the fourth Monday in October.  The law went into effect in 1971, but President Ford returned the day to November 11th in 1975, due to the historical significance of the original date.

Many veterans now work in a wide range of fields, from manufacturing and retail to transportation and the entertainment industry, as laborers, managers, and executives, according to U.S. Census data.  The largest contingent of veterans, about 14 percent, works in public service or administration, which isn’t really surprising given its close relationship to military service.

~ S. Post Office Inspector General

We want to extend a personal note of appreciation and gratitude to those brave members of our Handyman Matters / Ace Handyman family who are military veterans, as well:

  • Mark Bushong, U.S. Air Force
  • Roger Clark, U.S. Army
  • Richard Compton, U.S. Marine Corps.
  • Mike Sitek, U.S. Navy

Thank you, gentlemen, for your service to our country!

 

HANDYMAN MATTERS NAMED ONE OF AMERICA’S BEST CUSTOMER SERVICE COMPANIES BY NEWSWEEK FOR SECOND CONSECUTIVE YEAR

Handyman Matters rated one of America’s Best Companies for Customer Service for the Second Year in Row!
Handyman Matters rated one of America’s Best Companies for Customer Service for the Second Year in Row!

Handyman Matters has once again been recognized as a top Brand as part of Newsweek’s list of America’s Best Companies for Customer Service for 2020. Similar to last year, an independent study used data from a survey of more than 20,000 US customers and focused solely on Customer Service.

Statista conducted the study for Newsweek and focused on a number of criteria, which included, but was not limited to, communication processes, range of services offered, technical abilities, and recommendation likelihood.

“This recognition is continued validation of our Service Path process and true focus on the customer experience.” Claimed Chris Bue, CEO of Handyman Matters. “Our owners continue to exceed the customer expectation and it shows with this recognition two years in a row!”

Handyman Matters’ locally owned and operated locations provide background checked, multi-skilled craftsmen, who can handle a homeowners’ to-do list.  The Half Day Package continues to be the most sought-after service from customers, allowing a Craftsman to get numerous items or tasks done around the home completed in four hours.

Kim Hobden, General Manager of the North Metro Denver location stated, “So proud of our TEAM and how hard they have worked to accomplish this for the second time.  It was nice to be recognized last year, but to do it again this year truly shows the commitment we are making to our customers.”

Handyman Matters guarantees their work and offers a “like it’s our home” Promise. Check out why Handyman Matters is different HERE.